Payment Policy

At Kidpop, we aim to provide a simple, secure, and convenient checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and what customers can expect when completing a purchase on our website.

Accepted Payment Methods

Kidpop accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Available payment methods may vary depending on your device, browser, location, and checkout settings.

Secure Payment Processing

All payments are processed through secure payment infrastructure. We use industry-standard security measures designed to help protect your payment information during checkout and transaction processing.

For your security, do not send credit card numbers, security codes, passwords, or other sensitive payment information to Kidpop by email or phone.

Payment Authorization

When you place an order, your selected payment method may be subject to authorization or verification before the order is accepted for processing.

An order is considered successfully placed once the payment has been authorized and you receive an order confirmation.

If a payment cannot be authorized or is declined, you may be asked to use another payment method.

Order Charges

The total amount charged at checkout will reflect the applicable product price and any charges presented before you complete your purchase.

Kidpop provides the applicable order total during checkout so you can review your purchase before submitting payment.

Payment Issues

If you believe you were charged incorrectly, your payment was processed more than once, or you encounter an issue completing checkout, please contact our customer support team. Have your order number and relevant transaction details available so we can assist you efficiently.

Order Confirmation

After a successful purchase, you should receive an order confirmation email. If you do not receive one, please check your spam, junk, or promotions folder first.

If the confirmation email is still missing, contact us so we can verify your order.

Refunds

Approved refunds are generally processed within 1–2 business days after the applicable return or refund has been reviewed and approved.

After Kidpop processes a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Changes and Cancellations

If you need to change or cancel an order, contact Kidpop as soon as possible. Because orders may enter processing shortly after they are placed, we cannot guarantee that a requested change or cancellation can be completed.

If an order has already shipped, our standard return policy may apply.

Payment Security

Kidpop takes reasonable measures to help protect customer payment information. Customers should also take appropriate precautions, including using secure devices and keeping account credentials confidential.

Kidpop will never ask you to provide complete payment card information through an unsecured communication channel.

Contact Us

If you have questions about payments, billing, refunds, or checkout, please contact us:

Phone: +1 512 471 5482
Email: support@kidpop.shop
Address: 200 E Martin Luther King Jr Blvd, Austin, TX 78712, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

We aim to respond to customer inquiries within 1 business day.

Policy Updates

Kidpop may update this Payment Policy when necessary to reflect changes to our payment methods, checkout process, security practices, or applicable requirements. Any updated version will be posted on this page with the revised effective date.